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It is important to upgrade your InnoTab Max/Storio Max devices to ensure they are best protected. We have been pushing this upgrade out since May this year in order to resolve a security vulnerability but we are aware that not all of our users have applied the upgrade when prompted to do so.

Please see below the easy step-by-step guide to update your InnoTab Max/Storio Max’s firmware.

Please note that there has not been any data breach or hack that affects your device. However, a cyber security firm did identify a technical vulnerability which in theory would enable a sophisticated hacker to access your device remotely if the device is used to access certain whitelisted websites that are vulnerable to malware. We consider the prospects of this happening to be remote, but as a precaution, we took immediate action to push out a security patch and urge our users to apply.

Once you complete the firmware update, the security vulnerability will be removed.

The safety of children remains our top priority and we will continue to make every effort to ensure our educational products are constantly improving, innovative, safe, and in the best quality that parents and children love and enjoy. We continue to monitor all devices to ensure the safety and security of our users.

InnoTab Tablet Firmware update procedures

1. From the Lock screen, drag the Parental Controls icon to the circle at the center of the screen.

2. Then, enter your Parental Controls passcode.

3. Select [Tablet Settings] under the [Parental Controls]:

4. Select Firmware Update:

5. The InnoTab will check for the latest firmware.

6. If there is a new version of the firmware, you will be prompted to download the updated program. Touch "Yes" and accept the terms and conditions to start the download.

7. Accept the Terms and Conditions of Firmware Update to continue

8. A screen will appear to show the download progress and the estimated time remaining.

9. Once the firmware download is completed. Touch the “Install” button to start the installation.

10. The device will restart automatically to install the new firmware. This may take up to a minute to complete. Please do not turn off the tablet or disconnect the power source for the tablet during this update.

Once the installation is finished, the device will restart again. When the tablet turns back on, the process is done.